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Sidebar Notification Badge count

Hi All, We have just upgraded the service now instance to Vancouver, But we are not getting the sidebar notification badge count (For example 1,2,3 , etc), Discussion and chat is showing in notification but not the count which shows in blue color as ...

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Agent chat inbox popup

Can someone please help me understand if we can customize and add any more details in the agent chat inbox message popup?Like in the given screenshot, can we add the assignment group also or maybe any other detail? 

Debo8_0-1728496117479.png
Debo8 by Tera Contributor
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