AWA is not assigning agent to incident??
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‎02-17-2024 11:08 AM
I have configured AWA as per mentioned and I made service channel available in presence state even but after raising the incident it's not assigning the person even after checking with group person making him available from workspace??
No clue about what went wrong? your help is much appreciated. Thank You
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‎02-17-2024 11:35 AM
Hi @KM SN ,
Could u please check n confirm whether the work item is getting generated for that record in awa_work_item table
Thanks,
Danish
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‎02-18-2024 12:40 AM
No, I didn't find any record over there! its been empty !!
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‎02-18-2024 01:28 AM - edited ‎02-18-2024 01:29 AM
Hi @KM SN ,
Possible to share the snip of ur chat setup page please. Hope u have marked Agent workspace over there for ITSM fulfiller UI field.
Thanks,
Danish
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‎02-18-2024 10:45 AM
I am not getting any chat setup and I was in Washington release.