Building a chat interface in ServiceNow using ServiceNow AI (RAG & Vector Search)

[GautamK06956547]

Hello Community,

I am exploring a requirement to create a chat-style interface in ServiceNow.

The scenario is:

• For a given record, a user will upload a document into ServiceNow.

• The AI should respond only from the contents of that document when a user asks a question in natural language.

• If no relevant information is found, the response should be “No result found.”

I was able to achieve this with an OpenAI Assistant API integration, but it was not accepted by the client due to data security concerns.

Since ServiceNow offers AI capabilities with Retrieval Augmented Generation (RAG) and vector search, I would like to know:

• Is it possible to implement this use case using only ServiceNow’s native AI features (without external APIs)?

Thank you