Hi All/ @Ankur Bawiskar
We have trained the OOB "Similar Open Incidents" and "Similar Resolved Incidents" PI solutions and are displayong in the SOW,so that it will be helpful for Agents.But I need to give an agents the option to directly copy the resolution notes in the More action(three dots) as shown in screenshot.
How can we do that .
And also can anyone suggest about the trend and recommendation for the above use case.
Thanks in Advance
