Predictive Intelligence

poonamv
Tera Contributor

Hi All/ @Ankur Bawiskar 

We have trained the OOB "Similar Open Incidents" and "Similar Resolved Incidents"  PI solutions and are displayong in the SOW,so that it will be helpful for Agents.But I need to give an agents the option to directly copy the resolution notes in the More action(three dots) as shown in screenshot.

How can we do that .

And also can anyone suggest about the trend and recommendation for the above use case.

 

poonamv_0-1757398049919.png

Thanks in Advance

0 REPLIES 0