Agents setup chat settings as below but Inbox desktop notification is not popup, but the notification is in the desktop notification history. This issues are both Chrome and Edge. But during the chat, agents get conversation desktop notification popup perfectly.
How we can get incoming chat notification all the time?
- Service Now - SOW setting
Inbox Desktop Notifications ON
Inbox Audio Alerts ON
Conversation Desktop Notifications ON
Conversation Audio Alerts ON
-Browser setting
Service Now URL notification : Allow (Notification, Popup and redirects and Sound are all Allow)
Clear cache
-PC setting
System > Notification > ON
