Chat Queue want to add link in the Max Wait Time Message

[ritu_saluja]

Max Wait Time Message

Looks like the wait time is more than 30 minutes, click here if you would like to log a request instead. (Add the HR General inquiry link)

I want to add link in the Max Wait Time Message in the chat queue.

[Claude DAmico]

Does this article get you started in the right direction?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0782264 

[jMarshal]

I believe it automatically formats URLs as hyperlinks....but I don't think you can format it to hyperlink under text ("click here"). You can try it with standard HTML < a href = url > text < / a > -- but I don't think that works, tbh.

Try formatting the message to just be "Looks like the wait time is more than 30 minutes, if you would like to log a request instead, please visit https://instance.service-now.com/sp"  and see if they hyperlink works. If not, this may be something you can put in as an "Idea" on Now Support.

[cassie-le]

Hey @ritu_saluja 

Just wondering if you ever managed to solve this? I'm after the same functionality!

Thanks