Get a first look at what's coming. The Developer Passport Australia Release Preview kicks off March 12. Dive in!
Hello, We currently have a Virtual Agent and Agent Chat set up successfully, we are looking to see if we can present a widget which goes directly to Agent Chat and bypasses Virtual Agent for a subset of users. This is due to them not being ready for ...
Hi all, Please is it possible to make either an existing ticket details or newly created ticket details populate/display on Agent screen? E.g. Whenever we are getting data from another system, can we populate the data in a new form on the Agent scree...
If a Service Desk only wanted to provide Agent Chat for specific Applications or Services, what would be the most efficient way to do this as I don't believe it is possible to build this into the AWA Routing conditions for the Chat Queue?
Hello, Currently, one of our Agent can hear the new chat sound whenever he opens Agent Workspace and click on 'Status Button' on Agent Workspace to change the status. He can hear the sound even when there is no new chat.These 2 properties are set as ...
I'm working through getting AWA set up for the 1st time. I've got the service channel, queue, assignment eligibility, and agent assignment rule. I see the work item gets created but it never pops up for the agent to accept. What am i missing?
