How to display ticket on agent screen

[ID NOBLE]

Hi all,

Please is it possible to make either an existing ticket details or newly created ticket details populate/display on Agent screen? E.g. Whenever we are getting data from another system, can we populate the data in a new form on the Agent screen? If this is possible, how can we achieve this please?

Thank you.

[ID NOBLE]

Hi @ersureshbe ,

Thank you for your contribution. So, aside from the Agent Workspace, how does it work in the Native View please?

[ersureshbe]

Hi, The agent workspace is separate application. The below link is contains the workspace configuration of each module. This configuration is always pointing the base table of the ticket. Based on the configuration present in the below url it will display the record under agent workspace.

Your_instancename/nav_to.do?uri=%2Fsys_aw_master_config.do%3Fsys_id%3D7b24ceae5304130084acddeeff7b12a3%26sysparm_view%3D%26sysparm_record_target%3Dsys_aw_master_config%26sysparm_record_row%3D1%26sysparm_record_list%3DORDERBYname%26sysparm_record_rows%3D1

[ID NOBLE]

Hi @ersureshbe,

So, does the above link contain configuration of the native view which is separate from the Agent Workspace please?

Thank you.

[ersureshbe · Accepted solution]

Hi, Agent Workspace is visible from Platform or Native UI based on the role.  Yes, the above link helps to understand the configuration of native UI.

[ID NOBLE]

@ersureshbe,

Thank you so much.