Hello. I have a requirement for a project that involves adjusting our virtual agent bot so that after two incorrect attempts of user input, a new response should show up asking the user if they want to be routed to a live agent. I have attached a screenshot that shows how our current bot will constantly give the same responses regardless of how many times the user does not search a relevant/existing topic. What is the best way to implement logic so that the virtual agent bot asks the user if they would like to be rerouted to a live agent?
