I have been testing the out of box topics for ITSM and they do not appear to be working correctly. For example, Check IT Ticket Status does not allow me to add a comment. Similarly, Add Comment to Incident does not even save without errors for me to ...
I have configured everything as per the ServiceNow document. 1) Made changes to the service channel2) created queues3) created assignment group - and roles have been given to the group tagged.4) Works perfectly fine with the PDI, but not in the clie...
Dear guys,I would like to know the purpose of the Label History-related list in the Modules.Could you please let me know your idea?Please refer to the screenshot below.Thanks and Regards,
Hi all, We are using Next Experience in Japanese. But, we've noticed that sidebar notifications are not translated to the local language.Has anyone else faced the same issue? If there is a way to translate these notifications, any advice would be app...
My requirement is to display the live chat wstimated wait time and if wait time is greater than 30 minutes display the following notice “Looks like your wait time is more than 30 minutes, click here if you’d like to log a request instead” Add the HR...
Any Chat bot experts available? To set the mood, Agent Workspace and portal chat work fine in my PDI. In my work instance, set up is the same, but the chat bot does not connect to an available agent. When I open the chat bot in the portal, it shows t...
Hey everyone, I am working on service operations workspace. I noticed that create incident button on interaction form directly creates a new incident, without asking for any detail. Now because of this assignment rules are not triggering because shor...
HeyI followed the solution on this post https://www.servicenow.com/community/developer-forum/transfer-to-live-agent-abruptly-ends-if-max-que... It says to use queue triggers to provide action choice to end user before ending the conversationI have de...
Max Wait Time MessageLooks like the wait time is more than 30 minutes, click here if you would like to log a request instead. (Add the HR General inquiry link) I want to add link in the Max Wait Time Message in the chat queue.
Dear all, We are working on Live Agent and have some questions about it in San-Diego instance: 1. How to set up "live agent" in Virtual Agent? Could you show me some tutorials about it?2. How do a user and an agent get the conversational logs (user ...
I am trying to create a new "Connection" record in "sys_cs_provider" table in my PDI instance following the create-provider-va-cccif documentation but the "New Custom" button isn't available in the List UI as mentioned in the documentation. Its showi...
Hi, Please suggest, how to translate text(Like Quick links, My items and respective fields) in Servicenow agent app based on language /Thanks
Hi All, @Brad Tilton in the above image how to change the icon for the busy option in status field ? ThanksSiva
I am trying to report on ER Cases where users from a specific assignment group were added as a collaborator to cases outside of their assignment group. So far, I can add collaborators in a list report, but I can't seem to dot walk on the collaborato...
Hello, our organization is currently looking to integrate Microsoft Teams and the ServiceNow Sidebar. To create the Azure and MS Teams app, we were attempting to follow the directions found in KB1225842, however the broken images are preventing us fr...
