How to modify the present state for AWA without navigating to Service Operation Workspace
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11-16-2023 10:24 AM
Hi,
As our team is exploring using the advanced work assignment to auto assign incidents to different people in the groups, we realized the assignees have to open the service operation workspace and update their present state in order to accept the incident. Is there a way to update the present state without using the workspace? So that assignees can easily accept/reject incoming incidents without the hassle of opening workspace all the time?
Thank you,
Ashlie Li
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