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Disable "Attach Article" modal (CSM Workspace)

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‎11-13-2023 10:38 AM - edited ‎11-13-2023 10:38 AM

Within Agent Assist in a workspace, when attaching a KB, is it possible to not have the "Attach Article" popup from displaying and just have the KB link added to the Additional Comments?

 

MichaelColetti_0-1699900674886.png

 

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