How to prevent duplicate CI's using Agentic AI

[Srinidhik]

🚀Managing Duplicate CIs & Hardware Assets Just Got Easier through AgentAI!

Many organizations struggle with duplicate Configuration Items and hardware assets in their CMDB. It affects data accuracy, reporting, audits, and overall IT operations.
But now… we finally have a game-changing solution.

With ServiceNow’s Agent AI, identifying, analyzing, and resolving duplicate CIs takes minutes instead of days. 🔍⚡
All you need is the right prompt and the agent instantly delivers insights, cleanup recommendations, and a clear plan of action.

Honestly… ServiceNow, you’re amazing.
We now have powerful, real-time solutions that turn one of the biggest CMDB headaches into an automated, intelligent process.

This is just the beginning — we’re unlocking more resolutions, more automation, and more accuracy than ever before.

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