The CreatorCon Call for Content is officially open! Get started here.

Duplicate text in incident record after conversation with live agent in ServiceNow

sumitkumar8
Tera Contributor

Hi Everyone
In ServiceNow Plateforme there is a live chat feature.
While user connected with IT service Desk user in live chat .
If ask any query like "Hi, how we can help you "this text duplicated in two times
It has happened only in additional comments of Incident form .
Anyone who can suggest , how it can be resolved .
I have checked folowing options-portal configuration 
checked sys_cs_conversation.list table 
widget etc. Also sercahed for solution in all places but still not getting any solution.
All activities where it is stored , how all conversation activities stored in the incident 

0 REPLIES 0