how to show and hide virtual agent chat icon for some specific page in employee center portal

[Bhavani3]

I have a requirement to trigger virtual agent chat from specific page in esc portal

[Ankur Bawiskar]

@Bhavani3 

on your particular portal page add this widget Virtual Agent widget 

refer this for some extra help

How to add the virtual agent widget to the footer in Service Portal 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Shivalika]

Right @Bhavani3 you need to add Virtual Agent Widget to that page..

Go to "Agent Chat" in left navigation - there you will already find a page linked for employee center portal. 

You can create more records there which references your other pages from where you want to trigger VA. It's easier that way. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

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[Prathamesh26]

Hello @Bhavani3 

Kindly look for Service Portal > Agent Chat in the Navigator OR Put sp_agent_chat_config.LIST in Navigator and Enter.

Create a record to configure virtual agent chat for specific portal pages.

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this question to solved bucket. 

Regards,

Prathamesh