Want to know, till what version Advanced work assignment and Agent workspace is available

PriyangaN572270
Tera Contributor

‎04-07-2025 09:17 PM

Hi All, 

 

We are planning to implement auto assignment of tickets using AWA. Currently we are in Yokohoma Patch 1. Would like to know is it possible to use AWA for tickets assignments? If so, till which version AWA  and Agent workspace feature will be available?

 

Please let me know, how to configure the auto assignment of tickets if AWA and agent workspace is getting discontinued.

 

Awaiting your early response. 

 

Thanks, 

Priya

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AndersBGS
Tera Patron
Tera Patron

‎04-08-2025 09:08 AM

Hi @PriyangaN572270 ,

 

Your question doesn't really make sense as the AWA is a current feature where Agent workspace is a deprecated feature. Here you should utilize Service Operation Workspace instead. In relation to how to configure, I would recommend you to read the product documentation for the product.

 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

Lynda1
Kilo Sage

‎04-09-2025 07:59 AM

If you are using Agent Workspace, you will want to move to using the Service Operations Workspace Since the Agent workspace is deprecated.

Here is documentation about AWA auto assigning.

Work assignments