In the end of a response from VA, I want a link/button of 'Get help from an agent'

[pranavagarw]

After the VA respond through Bot Response text(shown in the image - "In how to report sickness topic" , I need two more options, i.e.

• Get help from an agent
• End this conversation

So, how can i achieve this?

[RaghavSh]

Is this your custom topic?  If yes, before the end node, you can add the bot response to show links.

There is a link type bot response which can be used for the same.

Please mark the answer correct/helpful accordingly.

[pranavagarw]

Yes, It is a custom topic. And there is a bot response to show links, but what should I pass in that so it takes me to the Live agent?
Can you please guide me

Thank You.

[RaghavSh]

@pranavagarw In that case you do not need links, you need to write script to transfer to live agent.

https://www.servicenow.com/docs/bundle/washingtondc-servicenow-platform/page/administer/virtual-agen... 

This script can be written in script block og virtual agent utilities.

You can invoke this from this link or button which can be a node before the script node in your topic.

Please mark the answer correct/helpful accordingly.  

[RaghavSh]

@pranavagarw Did this answer your query?