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In the end of a response from VA, I want a link/button of 'Get help from an agent'

pranavagarw
Tera Expert

4 weeks ago

pranavagarw_0-1762418974282.png

 

After the VA respond through Bot Response text(shown in the image - "In how to report sickness topic" , I need two more options, i.e.

  • Get help from an agent
  • End this conversation

So, how can i achieve this?

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Amelia_Walker
Kilo Contributor

3 weeks ago

After the VA responds, you can append suggested actions or buttons using your chat platform’s response schema. For example, in the Bot Response, add a card or button element with:

 

  • Title: 'Get help from an agent' → triggers escalation to a live agent

  • Title: 'End this conversation' → closes the session

 

Most platforms like Dialogflow, Rasa, or MS Bot Framework support adding buttons or quick replies at the end of a response. Make sure these actions are included in the same response object so they appear immediately after the VA’s text.

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