Known Issue: Advanced Work Assignment Agent Chat audio notifications are cut off after one second
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-25-2025 02:43 AM - edited 04-25-2025 02:45 AM
ISSUE: ISSUE: Incoming Chat Sound in workspace view, for AWA Agents Live Chat audio notifications are buzzing for 1 second instead of actual 3 sec audio file.
SOLUTION PROPOSED:
This is a known issue tracked under Problem record.
It been noticed for customers upgrading to Xanadu P7 and Yokohama.
The issue is already resolved in "Xanadu Patch 8" and is targeted to be fixed for Yokohama Patch 3 and the Zurich version.
KB Article:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2034020
Hit helpful if you found it helping you out.
- 463 Views
0 REPLIES 0