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Agent Chat, Routing, and Sidebar forum
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Forum Posts

Resolved! workspace notification sound

hello, earlier when the agents used to work on a different application or browser tab, when a new chat came, there used to be a audio notification.however, we no longer get the sound notification.but the following chats give a sound notification if t...

prithatcs by Tera Contributor
  • 6221 Views
  • 11 replies
  • 2 helpfuls

Agent Chat-No agents available

When all agents are busy and a new chat comes in the user is getting the message (no available agents).We do not want VA Chat to display this message, we want the system to keep rotating through the agents until one is available and display a message...

Laura Dale by Tera Contributor
  • 1151 Views
  • 3 replies
  • 0 helpfuls

Agent Chat Reporting - Available Agents

When there are no Agents signed in an online if i initiate a chat the Max wait time message is instantly displayed in the chat window. Is it possible to report on this. I would like to be able to see how many chats have been initiated and there are n...

_benow by Giga Expert
  • 1832 Views
  • 4 replies
  • 1 helpfuls

Chat transfer priority.

Hi, Currently we are using AWA and Agent Chat on Tokyo.  We were wondering if there is a way to set up some kind of priority for when one queue transfers a chat to another queue.  Example: if all agents are busy the next available agent would get the...

Diana27 by Tera Guru
  • 1044 Views
  • 4 replies
  • 1 helpfuls

Resolved! Agent Chat and Advance Work Assignment VS Sidebar

Hello All,We are transitioning to Tokyo and since been made aware that Connect chat and Connect support are deprecated. My question is since Sidebar is limited to a few configurable workspaces for this Tokyo version which is preferred the Sidebar or ...

Community Alums by Community Alums  
  • 1379 Views
  • 4 replies
  • 2 helpfuls
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