Hey community! Running into a strange one and hoping someone has seen this before.
We have a "Create a New Case" VA topic with LinkOutput nodes for case confirmation. The header field contains rich text with case details (number, short description, description, priority). In our dev Teams bot it renders beautifully as a formatted card. In our prod Teams bot, it shows the raw token va:topic:cdbe9c1987c0031c6b84a93e0ebb351d:field:Header as plain text.
What we've already ruled out:
-Same platform version on both: zurich-patch9-hotfix3-06-13-2026
-Same sn_va_teams version: 10.3.0
-All sn_va_teams.* system properties are identical
-The LinkOutput nodes are byte-for-byte identical between dev and prod
-confirmSummary is false on all nodes
-Both Teams manifests use manifestVersion: 1.20
The only meaningful difference between the two environments is the Azure Bot registration (different bot IDs). We're wondering if there's something on the bot registration or Teams channel endpoint configuration that controls whether the adapter resolves these tokens before sending to Teams.
Has anyone run into this? Any ideas on what could cause prod to skip token resolution when everything on the ServiceNow side looks identical?
Thanks!
