Hi All,
could you please guide in configuring the below requirements for Live Chat :
1. Can you please assist me with the requirement where if all the agents are full to the max capacity, the system allows the user to wait for 15 min?
we have already set Max Wait Time at Queue as 15 min but it is disconnecting the user at around 10 min .
2. If all agents are unavailable, is it possible to add the chat to the queue? as of it directly shows the unavailable message
Thanks
Akansha Gupta
