Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace

[EarlH]

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace.  When uploading message "No preview available" appears.  See attached.  I have checked all settings and verified that plugins are all up to date.  What am I missing?

[Monique Rogers]

On HR cases, Preview and Generate Document functionality is only for the Assigned To users

---

KB0858731 – Extend Preview Document functionality to HR Case - Assignment Group users

[Tanushree Maiti]

Hi @EarlH 

1. Ensure 4.2 version of HR Agent workspace You are using .

Refer :  KB2473292 Preview document button is not working in HR Agent workspace 

2. Ensure Document Viewer is enabled for pdf in your system.

   Refer this KB : KB1586988 Unable view the pdf file in document viewer / workspace even when the PDF is a supported f... 

3. Also check similar post:

https://community.servicenow.com/community?id=community_question&sys_id=3d560ae8dbedc450d58ea345ca96...

https://community.servicenow.com/community?id=community_question&sys_id=e0fecae1db7c8c1013b5fb243996...