Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace

EarlH
Tera Contributor

‎04-29-2026 03:20 PM

Unable to preview pdf that are being uploaded to HR Cases via HR Agent Workspace.  When uploading message "No preview available" appears.  See attached.  I have checked all settings and verified that plugins are all up to date.  What am I missing?

EarlH_0-1777501193551.png

 

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Monique Rogers
Tera Contributor

‎04-29-2026 03:43 PM

On HR cases, Preview and Generate Document functionality is only for the Assigned To users

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