Part 1: Create dashboard or reports as Agent Chat supervisor / manager in ServiceNow

[Community Alums]

Hello Community, When the Agent Chat is setup in ServiceNow with Virtual Agent, the Agent Chat manager needs some kind of reporting and some hacks in Agent Workspace, Reports and Dashboards. I have created a series of videos to help them out in setting up all of them. In the first video, I have shown creation of some essential reports and then dashboards for Agent Chat Supervisors. If there are anything which I missed or any ideas, please let me know. Please subscribe to my YouTube channel https://www.youtube.com/c/HarditSingh Please mark this video as Helpful if it was helpful to you. Part 1: Create Dashboard or reports as Agent chat supervisor / manager https://community.servicenow.com/community?id=community_video&sys_id=86128b271bc0b410d01143f6fe4bcbd8 Part 2: How to join an ongoing chat as chat manager or supervisor https://community.servicenow.com/community?id=community_article&sys_id=f71f6e7bdb80f890414eeeb5ca96196f Part 3: How to check Agent Presence History as a Chat Manager or Supervisor https://community.servicenow.com/community?id=community_article&sys_id=1671b130db9c30104819fb24399619f6 Cheers, Hardit Singh

[Mikuro]

Thank you for this. I feel like there is so little documentation out there on the Live Agent Chat pieces. It's been difficult getting things done with this application and your 3 part posts really helped me out!