Routing chat to AWA queue based on the value selected in Pre-chat choice question

[faiqabatool]

Hi everyone,

I'm trying to implement a virual agent chat functionality where user will select 1 option out of 3 and based on that chat shoudl transfer to live agent from their respective queues. Connecting to agent from correct queue is working due to the context variable I used in Pre-chat for the initial choices. But when user selects one sepecific option, it should show a custom message when no agent is available in that queue. How to acheive that?

First, I was using only pre-chat and then directly transfer to the agent via AWA Queue but now to show the specific message I started using custom greeting experience with a custom topic flow but I am not able to check the value of context variable in the script action and show the message.

Does anyone have any idea how to acheive this? Also can we use dynamic transation for virtual agent in this scenario?
I tried using the default greetings experience and Dynamic translation worked like it detected the language, asked for confirmation and started translating chat in that language. But this is not the case when I'm using Custom greeting experience.

Thanks & Regards,
Faiqa Batool