Show different live chat initial agent response message based on time frame

[Zhenhua_Yu]

Live chat, support time is 8 Am to 5 PM EDT, and exclude US public holidays, if user try to contact live agent during non-Support hours, we need to give them a message like "This is a Off hours. Agent works from 8 AM till 5 PM EDT. If anything urgent then please reachout to 24 X 7 IT helpdesk"

How to achieve this?

[Lynda1]

When chat is closed, we have a the below script checking the calendar that is attached to the queue.

Then a decision

Public - gives a holiday message

Weekend - gives the standard closed message we have.

This is the script we use,  obviously, you need to modify it to your calendar name.

(function execute() {

var g = new GlideRecord('cmn_schedule');

g.addQuery('name', 'U.S. Holidays - Chat Queues');

g.query();

if (g.next()) {

var sched = new GlideSchedule(g.sys_id);

var d = new GlideDateTime();

if(sched.isInSchedule(d)){

vaVars.public_holiday_check = "public";

//gs.info("Enjoy the Public Holiday");

}

else{

vaVars.public_holiday_check = "weekend";

//gs.info("Enjoy the Weekend");

}

}

})()