If you miss any content, please leave it as a comment and I will add it to this article.
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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is the Sidebar?
Sidebar is a real-time messaging application that connects coworkers so that they can quickly and privately collaborate, exchange information, and transfer knowledge. With Sidebar, service delivery teams can increase their productivity and efficiency, resolve issues faster, and reduce customer escalations. And by improving agent experiences through increased collaboration, organizations are better equipped to deliver great customer and employee experiences and desired outcomes. Sidebar is available with any ServiceNow Standard entitlement starting in the Tokyo release.
Entry point to the official product documentation.
Trainings & Courses
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Articles & Blog Posts
2022-07-13 by ServiceNow Support
Moving from Connect Chat to Sidebar
As the way of working has evolved, so has our product strategy. We're moving away from Connect Chat and investing in Sidebar, the new record-based collaboration feature on Next Experience.
2023-02-12 by SAPPHIRENOW
Collaboration in Next Experience (Sidebar) - Part 1
This is the first article of a short run regarding the Next Experience collaboration tool, Sidebar, and my experience with investigating, implementing, and extending the application and related feature sets.
2023-02-24 by SAPPHIRENOW
Collaboration in Next Experience (Sidebar) - Part 2
In this article, I’ll discuss the accessible scripted components of the Sidebar application, and then showcase a method of generating a Sidebar conversation programmatically and some reasons why.
2023-02-24 by @Samyuktha Reddy
What's New for Sidebar in the Vancouver release
Get up to speed on the latest release innovations.
2025-03-12 by @Dexter Chan
What's New for Sidebar in the Yokohama Release
The latest release of Yokohama introduces several exciting new features designed to enhance the agent experience and facilitate improved communication between team members.
Videos & Podcasts
2022-09-08 by ServiceNow Community
What's New for ServiceNow Conversational Interfaces in Tokyo
Learn about the latest features for Conversational Interfaces in the ServiceNow Tokyo release. We cover Virtual Agent, Agent Chat, and Advanced Work Assignment. We also show off demos for new features like Sidebar, a new collaborative chat tool, and Interactive Voice Response (IVR).
2022-09-22 by ServiceNow Community
ServiceNow Tokyo release: Introducing Sidebar
Sidebar is a real-time messaging application that connects coworkers so that they can quickly and privately collaborate, exchange information, and transfer knowledge. With Sidebar, service delivery teams can increase their productivity and efficiency, resolve issues faster, and reduce customer escalations. In this video, Samyuktha Reddy shows off a demo of this new Tokyo release feature.
2022-09-30 by ServiceNow Community
2022-12-02 by ServiceNow Community
Enable real-time collaboration with Sidebar
Learn how to use the new agent-to-agent chat tool Sidebar to enhance collaboration within the service desk.
2023-03-20 by ServiceNow Community
Provides an overview of the Sidebar messaging application in ServiceNow workspaces, with an example from the Customer Service Management application.
2023-03-24 by ServiceNow Community
What's New in the Utah release for Conversational Interfaces
Join Victor Chen, Samyuktha Reddy, and Eliza Orchard as we explore the new Utah release for Conversational Interfaces. See demos of features for Virtual Agent, Agent Chat, Sidebar, and more.
2023-04-06 by ServiceNow Community
Enable Sidebar users to Collaborate with Teams users
Join Samyuktha Reddy as she shares how to enable Sidebar users to collaborate with Team users with Sidebar Teams integration.
2023-10-03 by ServiceNow Community
Sidebar Multiple Discussions on a Record Demo
New feature released in Vancouver for Sidebar allowing Sidebar users have multiple discussions on a record.
2024-02-21 by ServiceNow Community
How to Collaborate Effectively Using Sidebar and Microsoft Teams
Has your organization started using ServiceNow's collaborative interface, Sidebar? Sidebar discussions facilitate the exchange of information and knowledge to help resolve issues faster and with higher-quality outcomes. Join this session to learn from ServiceNow experts as they show how to integrate Sidebar with Microsoft Teams and use it effectively in your organization.
Troubleshooting
Known Error Portal
