Use 3rd party chatbot and forward to live agent

burachetmar
ServiceNow Employee
ServiceNow Employee

My customer has their own developed chatbot. They want to transfer the live agent if the chatbot cannot handle the question from user. How can we integrate the chatbot to Servicenow?

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@burachetmar 

check this link

Servicenow Integration with Chat bots 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader