Use 3rd party chatbot and forward to live agent
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‎04-22-2025 09:25 PM
My customer has their own developed chatbot. They want to transfer the live agent if the chatbot cannot handle the question from user. How can we integrate the chatbot to Servicenow?
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‎04-22-2025 09:45 PM
check this link
Servicenow Integration with Chat bots
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader