Error Popup in Agent Workspace

[SakshamB]

Hello,

Whenever the user attempts to reply in Agent Workspace chat, an error popup [Internal Server Error (500)] appears each time.

Although the message is successfully delivered, the error message continues to show up. How can I resolve this issue?

[Shivalika]

Hello @SakshamB  

This will occur in Agent Workspace, are you an external for this system ? Not an internal user - are you guest user or non-AD user ?

In that case use - "Service Opertions Workspace" It has better features then Agent Workspace and at the same time it has all the features of agent workspace and this issue won't be there. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway. This will help me be recognized for the efforts and also move this questions from unsolved to solved bucket. 

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Ankur Bawiskar]

@SakshamB 

Seems you are on legacy agent workspace and you should start using the Service Operations Workspace (built on new framework).

Is this coming for all users or some users?

Internal Server Errors are rare and usually caused by bugs that can't be fixed with a workaround. Have you reported this issue on the support portal to ServiceNow?

Sharing some links which talks about same error

Error Message "Internal Server Error (500)" on HR Agent Workspace for HR users.

Internal Server Error 500 when search record of incident_task in Agent Workspace 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[SakshamB]

Hi @Ankur Bawiskar,

For now, this issue is reported by one user only. My org is using this one only. Any idea how can i debug this issue?

[Ankur Bawiskar]

@SakshamB 

I already informed above.

Internal Server Errors are rare and usually caused by bugs that can't be fixed with a workaround. Have you reported this issue on the support portal to ServiceNow?

If my response helped please mark it correct and close the thread so that it benefits future readers.