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Virtual Agent OOTB Topics

parthpatel122
Kilo Contributor

Hello,

 

Where can I obtain a list of OOTB use cases for VA by product (i.e. HRSD, ITSM, etc). I was able to find few for HRSD, and ITSM, but nothing that is comprehensive by product.

 

thank you.
Parth

5 REPLIES 5

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

Do you mean the example Topics? There are several plugins available with out-of-the-box example Topics. For example for:

- Customer Service Virtual Agent Conversations

- Field Service Virtual Agent Conversations

- HR Service Delivery Virtual Agent Conversations

- ITSM Virtual Agent Conversations

- Legal Virtual Agent Conversations

- Universal Request: Virtual Agent Conversations

 

Kind regards,
Mark

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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Rahul Priyadars
Tera Sage

Updated 

RahulPriyadars_0-1676635104084.pngRahulPriyadars_1-1676635131632.png

 

RahulPriyadars_2-1676635197868.png

 

RahulPriyadars_3-1676635233006.png

 

Hope This helps

Regards

RP

Can you share the link for the KB article or formal doc with the list of OOTB capabilities mentioned in the snapshots? @Rahul Priyadars 

Yashsvi
Kilo Sage

Hi @parthpatel122,

please check below link:

 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/itsm-virtual-agent/r...

 

Thank you, please make helpful if you accept the solution.