Virtual Agent OOTB Topics

[parthpatel122]

Hello,

Where can I obtain a list of OOTB use cases for VA by product (i.e. HRSD, ITSM, etc). I was able to find few for HRSD, and ITSM, but nothing that is comprehensive by product.

thank you.
Parth

[Mark Roethof]

Hi there,

Do you mean the example Topics? There are several plugins available with out-of-the-box example Topics. For example for:

- Customer Service Virtual Agent Conversations

- Field Service Virtual Agent Conversations

- HR Service Delivery Virtual Agent Conversations

- ITSM Virtual Agent Conversations

- Legal Virtual Agent Conversations

- Universal Request: Virtual Agent Conversations

Kind regards,
Mark

[Rahul Priyadars]

Updated 

Hope This helps

Regards

RP

[Osvaldo Santos]

Can you share the link for the KB article or formal doc with the list of OOTB capabilities mentioned in the snapshots? @Rahul Priyadars 

[Yashsvi]

Hi @parthpatel122,

please check below link:

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/itsm-virtual-agent/r...

Thank you, please make helpful if you accept the solution.