Best ServiceNow Release for Now Assist and Agentic AI Development

[meena eethakatl]

3 AI stories are:

1. Change Risk Prediction Agent
2. Emergency Changes Auto Approval
3. Major Incident Orchestration Agent

We are currently on the Zurich release and are planning to upgrade to the Brazil release within the next two months. We would like to get recommendations on which ServiceNow version is best suited for leveraging Now Assist and Agentic AI capabilities, and whether it would be beneficial to begin AI use case development after the Brazil upgrade?

[yashkamde]

Hello @meena eethakatl ,

Zurich already supports Now Assist AI agents, AI Agent Studio, and agentic workflows.

So you can begin evaluating the required capabilities.

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar]

Hello @meena eethakatl ,

You can Start requirements analysis, data assessment, and AI proof-of-concept development on  Zurich and its  already supports AI Agent Studio capabilities.

You can Validate the required Now Assist and Agentic AI features after upgrading, including licensing, plugins, and application compatibility.

If this helps you then mark it as helpful and accept as solution.

[Tanushree Maiti]

Hi @meena eethakatl 

Predictive Intelligence, Now Assist, and AI Agents are already available as AI features in Zurich. However, to enable and use these features, even in non-production environments, the required licenses must be purchased and the necessary entitlements must be in place.

1. Predictive Intelligence for Change Management 

2. Intelligent approvals 

3. https://www.servicenow.com/au/products/ai-agents.html

https://www.youtube.com/watch?v=y0Q81tbtZFM&t=30s