What’s new in Task Intelligence

[Loic1]

Vancouver

Task Intelligence for ITSM is a new application in the Vancouver release.

Task Intelligence for ITSM highlights for the Vancouver release

• Define an incident prediction model's purpose, set its prediction preferences and behavior, train it with your data, and deploy it to predict and recommend incident fields.
• Use incident field information to help you categorize incidents and reduce the handling time for agents.
• Track, monitor, edit, train, and redeploy models from the Admin Console.

See Incident prediction model for more information.

Task Intelligence for CSM highlights for the Vancouver release

• Support for the Interactions table: predict fields for email to interaction and interaction to case
• Support for categorization of the interaction record categorization at chat wrap-up
• Display the top 3 recommendations in CSM Configurable Workspace

References

	Documentation Task Intelligence Admin Console release notes Task Intelligence for Customer Service release notes Task Intelligence for ITSM release notes
	Academy Task Intelligence for ITSM

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