Vancouver
Task Intelligence for ITSM is a new application in the Vancouver release.
Task Intelligence for ITSM highlights for the Vancouver release
- Define an incident prediction model's purpose, set its prediction preferences and behavior, train it with your data, and deploy it to predict and recommend incident fields.
- Use incident field information to help you categorize incidents and reduce the handling time for agents.
- Track, monitor, edit, train, and redeploy models from the Admin Console.
See Incident prediction model for more information.
Task Intelligence for CSM highlights for the Vancouver release
- Support for the Interactions table: predict fields for email to interaction and interaction to case
- Support for categorization of the interaction record categorization at chat wrap-up
- Display the top 3 recommendations in CSM Configurable Workspace
References
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DocumentationTask Intelligence Admin Console release notes |
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Academy |
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