Does your workflow actually need AI? Really? Most enterprises are either AI-washing everything or ignoring AI entirely, and both instincts miss the point.
In this session join Nathan Roarty and @Tony Bryden on a walk through the decisions most organizations skip: which workflows should stay deterministic, how to navigate the growing landscape of AI tools once you've decided AI belongs somewhere, and how to govern what you already have before adding anything new.
This session is meant to be talk through a working framework for cutting through the noise, built on live polls, real discussion, and enterprise examples that don't show their full shape until the twist.
Resources
Here's the links to all the resources mentioned in the session:
- ServiceNow AI Academy (ServiceNow Community)
- Using AI Agent Advisor to identify automation opportunities
- Exploring how workflows, custom skills, and AI agents interconnect
- Introduction Now Assist Guardian – Built-in guardrails for trustworthy AI
- ServiceNow Responsible AI
- Personal Development Instance (PDI)
- Build Agent
- AI Agent Studio
