Integrating AI into Customer Care Operations

[VijayRajshekhar]

We’re excited to introduce our Agentic AI solution for Customer Care, designed to transform how businesses engage with their customers. Here the demo link: LTIM - Agentic AI solution demo

Benefits include: 

• 24/7 Intelligent Voice Support
  Customers speak naturally to resolve issues any time, with the AI agent capturing intent and logging cases in ServiceNow instantly.
• Automated Case Creation & Smart Routing
  Voice interactions are converted into structured tickets, routed with full context—speeding up first-contact resolutions.
• Proactive Customer Updates
  Agent delivers real-time status updates from ServiceNow directly to customers via voice, reducing inbound inquiries.

We’d love to hear your thoughts, feedback, or suggestions. Let’s shape the future of customer care together! #LTIM; #AgenticAI; #CustomerSupport