Safety is the #1 priority for ALL airlines - and the goal? Making aviation the safest industry in the world. Every flight, every role, and every decision revolves around keeping passengers and crew safe. That’s why staying informed, proactive, and engaged in safety practices isn’t just important—it’s essential.  ... View more

Discover how an Agentic AI solution integrates seamlessly with ServiceNow to deliver an intelligent, always-on voice agent that transforms customer service operations. By automating case intake, routing, and follow-ups through natural voice conversations, organizations can dramatically reduce response times and increase customer satisfaction—all while lightening the load on support teams. ... View more

Thanks for arriving and welcome to this SIG! ... View more

Hi there! I'm Earl and I work for San Francisco International Airport. Thanks to those who set up this group. I'm interested in: a) Service management/delivery b) standardization of ITSM across airports c) metrics/KPIs/SLAs Looking forward to collaborating and learning from everyone. Thnanks ... View more

Hello!  I am with SWA and would love to collaborate with those in the community to discuss evolving traditional Change Management governance to include Change Enablement practices in support of automated changes via a CI/CD pipeline.  Please comment here if you would like to be part of the discussion to chat about successes, lessons learned, etc.    Thanks all! ... View more