We're in the process of doing a proof of concept and effort for ServiceNow and Amazon Connect integration for a number of reasons.
Both ServiceNow and Amazon Connect are served by the same SSO provider.
The issue I'm currently seeing is that Amazon Connect doesn't automatically log the user in and presents them with a separate tab saying 'session expired'.
There isn't much online but what I've got from some HTML logging is something around WS Security? Not sure if it means I need to whitelist Amazon on ServiceNow or the other way around.
Can anyone confirm if this is the right way or if I'm barking up the wrong tree?
