Are there release notes or updated product docs beyond just bullet points that show and explain the following new features? I've upgraded to 5.0 and am not seeing any new controls.
New in this Release:
Integrated Amazon Connect with ServiceNow native voice controls in Interaction page.
Call controls include hold, mute, disconnect, and transfer
Agent login and logout controls for Amazon Connect
Global call list provides agent access to call controls outside of supported workspace
Inbound and outbound call flows with automatic interaction creation.
Agent presence bi-directional sync with Amazon Connect
Please mark this response as Helpful & Accept it as solution if it assisted you with your question. Regards Tanushree Maiti ServiceNow Technical Architect Linkedin:
