Amazon Connect v5.0
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02-06-2026 01:09 PM
Are there release notes or updated product docs beyond just bullet points that show and explain the following new features? I've upgraded to 5.0 and am not seeing any new controls.
New in this Release:
- Integrated Amazon Connect with ServiceNow native voice controls in Interaction page.
- Call controls include hold, mute, disconnect, and transfer
- Agent login and logout controls for Amazon Connect
- Global call list provides agent access to call controls outside of supported workspace
- Inbound and outbound call flows with automatic interaction creation.
- Agent presence bi-directional sync with Amazon Connect
2 REPLIES 2
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02-06-2026 07:57 PM
Please refer this links, see if it helps you:
ServiceNow Voice with Amazon Connect - ServiceNow Store
Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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02-09-2026 05:55 AM
No it does not. If you read my post, you will see that what I put in the post is from the store.
