AWS connect instance refused connection

Tapish Sharma1
Kilo Sage

‎09-22-2023 07:14 AM

Hi Experts , 

I have followed all the steps to integrate Servicenow voice with amazon connect , but I am getting the following error in AWS connect logs when the call is coming to servicenow . The interaction or incident is not getting created -The service user has been given all the roles. 

TapishSharma1_0-1695390299966.png

 

 

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Tony Chatfield1
Kilo Patron

‎09-24-2023 04:43 PM

Hi, I am not familiar with AWS but your screenshot appears to show that AWS is not configured with username and pw for your ServiceNow integration account?

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sachinmishr
Tera Contributor

‎06-11-2025 04:43 AM

I am also getting same error in aws . we got the details from Service now for service account user name and password which we updated in aws . 

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