AWS connect instance refused connection
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09-22-2023 07:14 AM
Hi Experts ,
I have followed all the steps to integrate Servicenow voice with amazon connect , but I am getting the following error in AWS connect logs when the call is coming to servicenow . The interaction or incident is not getting created -The service user has been given all the roles.
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09-24-2023 04:43 PM
Hi, I am not familiar with AWS but your screenshot appears to show that AWS is not configured with username and pw for your ServiceNow integration account?
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06-11-2025 04:43 AM
I am also getting same error in aws . we got the details from Service now for service account user name and password which we updated in aws .