Hi Experts , I have followed all the steps to integrate Servicenow voice with amazon connect , but I am getting the following error in AWS connect logs when the call is coming to servicenow . The interaction or incident is not getting created -The se...
Is there a way to display the current call center wait time as a widget on Service Portal? Currently using AWS Connect and they would like to proactively display the current wait time on the customer portal.
Hi SNC I wonder if anyone out there is able to help We have successfully connected to one of our AWS instances, and can answer calls in ServiceNow etc. However when we tried to set up a new instance - it over rode the 1st instance and those Agents w...
Hi all, When a call is finished, I am seeing the recording come through but the call transcripts are stuck processing.I can confirm that I can see the transcript on the Amazon Connect side but not the Service Now side, any ideas? Thanks! Daniel
Recently we tried to establish the ability to auto create a EC2 using the AWS Service Management connector. We first allowed our AWS team to setup utilizing the documentation and tailor it to our instance. This provided us the error of the submission...
We are looking for google contact center AI platform integration with Servicenow similar to Amazon Connect, however the documents shared of servicenow voice integration and google ccaip snow integration is very high level due to which i am unable to ...
Hello team members,I am trying to use cloud cost management in PDI.I have created an account, policies, and reports in the AWS console.I have granted admin access role to AWS policies and additional policies as stated in the documentation. I discover...
Hello, I can't seem to figure out how to make the interaction record pop up when the agent accepts the call. It works for outbound calls but, for inbound nothing, even with a recognized user It still won't work, I tried re-setting contact attributes ...
The integration ServiceNow Voice with CSM fullfills alle requriments of the solution.Does the CSM integration only works woth Amazon Connect or can I use other ACD systems integrating with ServiceNow Voice. If yes how can I integrate other ACV than A...
Hello All, I have completed the Amazon Connect Setup on my instance. I am getting the transcript and sentiment analysis generated on the call analysis tab in workspace, but the same is not getting attached to the interaction record. The recording i...
Has anybody got round the issue in the demo contact flow where it forces you to authenticate in order to create or manage an Incident It keeps going back to authenticate, and we don't know what the PIN is, or where it is set? We would have alread "au...
I have Amazon Connect installed on Vancouver.On admin login, or any state change like an admin changing application scope, SN launches a tab to log into Amazon Connect. Its freakin' annoying. I traced this to each admin user automatically being adde...
Hi,Have created instance for US region, and selected claim number. But it is giving error as You've reached the limit of Phone Numbers. But this is for first time I m trying to create instance n claim number AWS service opted is basic free tier. Any ...
I have configured an Amazon Connect instance with my Vancouver SN instance for ITSM. When viewing Service Operations Workspace Call Analysis tab after the call completes I can see and play the call recording. However, I do not see the transcript and...
We have set a one-minute time of ACW (After Call Work) in Amazon Connect and tried to see if it will be the next status after we end the call but it only shows for a second then it goes offline.What will be the next status to be shown after a call?