Has anybody got round the issue in the demo contact flow where it forces you to authenticate in order to create or manage an Incident It keeps going back to authenticate, and we don't know what the PIN is, or where it is set? We would have alread "au...
I have Amazon Connect installed on Vancouver.On admin login, or any state change like an admin changing application scope, SN launches a tab to log into Amazon Connect. Its freakin' annoying. I traced this to each admin user automatically being adde...
Hi,Have created instance for US region, and selected claim number. But it is giving error as You've reached the limit of Phone Numbers. But this is for first time I m trying to create instance n claim number AWS service opted is basic free tier. Any ...
We have an Amazon Connect integration, and the call analysis information works fine when using the Agent Workspace view of the interaction, but looking at the same interaction on the Service Operations Workspace gives us a I can see the analysis.js...
I have configured an Amazon Connect instance with my Vancouver SN instance for ITSM. When viewing Service Operations Workspace Call Analysis tab after the call completes I can see and play the call recording. However, I do not see the transcript and...
We have set a one-minute time of ACW (After Call Work) in Amazon Connect and tried to see if it will be the next status after we end the call but it only shows for a second then it goes offline.What will be the next status to be shown after a call?
Hello, are there any known issues with ServiceNow and AWS Connect in which Connect will continuously ask you to sign in when you open a new tab? It is random, it seems. I don't have the issue, but some of my co-workers are getting this issue. I am no...
I've been reviewing this issue for quite some time .Some of our CCP user's randomly get signed out of their softphones within the service now integration. During a full day this can happen 2-3 times per user.I reviewed the logs and there is a INFO l...
When our call center reps are working in ServiceNow and a call comes in via Amazon Connect with Voice the pop up softphone and interaction screen is taking over their existing screen and any open records they were working and they lose their existing...
Are there plans to support Amazon Connect Global Resiliency? It would help to reduce the risk of call center failure due to the AWS region hosting Connect going down if we had the ability to support two Connect instances in a DR configuration.
Hello communityI have not been able to get the quick connections to work, I have followed the documentation to create them and if they appear to the agent to transfer the call, it just tries to transfer it as in the image I attached and then closes. ...
Dear Team, I’m trying to install AWS Service Management Connector but not authorized. I’m using a business email id Please help.
We have gone through the OOTB ServiceNow Voice for CSM and using the provided contact flows,, but whenever we try and dial, it fails at the first lambda We get the prompt to record the call, select #1; and then the call fails. If I log into Service...
In the videos and Docs below, you can listen to Amazon Connect recordings, see conversations, and see sentiment analysis in the ServiceNow Agent workspace.https://www.youtube.com/watch?v=-wBEOjlgyfEhttps://docs.servicenow.com/bundle/sandiego-servicen...
I can see there is an amazon connect available already for voice process. If I want to integrate with any other third party dailers like Exotel ot Ellison or Ameyo Can someone please help me with the process?
