I'm facing an issue with the Amazon Connect Voice integration in the ServiceNow
Previously, the Inbox appeared correctly when a voice call was routed to an agent. However, it has stopped appearing recently, and I'm not sure what caused the issue.
Current behavior:
- Voice Interaction is created successfully.
- AWA Work Item is created.
- The work item is not assigned to any agent.
- Browser notification pops up to one agent when the call is routed to the queue.
- The Inbox does not appear in the ServiceNow Workspace.
I have already followed the troubleshooting steps in KB1382977, but the issue still persists.
Has anyone encountered this issue before or knows what else I should check?
Any suggestions would be greatly appreciated. Thanks!
