ANZ Special Interest Groups

AI Agents: Hands-On Demo + Setup Walkthrough

Looking to build your first AI agent? This article is for you! I’m beyond excited about the new AI Agent capability in ServiceNow—this is not just another feature; it’s a revolution in how we interact with systems!I put this to the test by building...

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ai agent
Now Assist

AI Agents Are Here — And They're Going to Wreck the Old Playbook

We just deployed our first AI agents with a state government client. The job? Automate travel applications. Sounds simple — until you see what actually happened. The process was a mess: fragmented user data across platforms, tangled travel policies, ...

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How to Identify Active Users with a Specific Role in ServiceNow

When managing user roles in ServiceNow, it's essential to distinguish between active users and those who have not accessed the system in a long time. The following steps will help you generate a report listing active users assigned to specific roles....

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Decision Tree - Build With App Engine or ServiceNow OOTB Applications?

ServiceNow provides powerful out-of-the-box (OOTB) applications designed to meet common business needs. ServiceNow’s OOTB applications offer pre-built functionality for IT service management (ITSM), customer Relationship management (CRM, formerly CSM...

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App Engine Scoped Applications Creator Workflows

Why Would You Build Unique Mega Applications on ServiceNow? Including Australian Learnings

As businesses seek greater agility, scalability, and security, the need for robust mega applications—large-scale enterprise solutions that unify workflows, data, and automation—has never been more critical. ServiceNow’s single-platform approach, comb...

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How Do Autonomous AI Agents Impact Scoped App Deployment Best Practices ?

Autonomous AI Agents (Agentic) AI and Gen AI are transforming the way custom applications are developed and deployed within ServiceNow. By integrating AI into workflows, enhancing user interactions, and automating tasks, organisations can achieve gre...

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Agentic AI

How Do You Get The Foundations Right for Autonomous AI Agents ? Data & Modularity

Imagine a workforce of AI Agents tirelessly working behind the scenes—executing approvals, resolving tickets, looking up external databases, executing exemptions and escalation processes, conducting financial audits, reviewing corporate policy and ma...

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Virtual lab: Build a Service Catalog, App, Forms Playbook and Flow with Gen Ai

Hi Everyone, World Forums’ #1 rated lab is running a virtual session for those who missed out. Please join us next Wednesday 30th October to by registering here. There are no minimum developer requirements – all you need to be able to do is wri...

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Now Assist for Creator - Favourite Best Practice Guides

Hi Everyone, Check out my favourite overviews and best practice guides for Now Assist for Creator: Blog: What's new in Now Assist for Creator? May store releaseBlog: Application generation - quick start and prompting guide YouTube: ServiceNow Low...

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ServiceNow ITAM and ERP webinar | “Navigate change and transform your ERP strategy”

Join ServiceNow and Invictus Partners to learn how to optimize your SAP licensing, simplify management, and unlock future growth with a "clean core" ERP. Discover friction points, deploy ServiceNow apps, and drive continuous improvement. Service...

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Creator Community Event INTELLIGENT AUTOMATION AND LOW CODE: POWERING THE MODERN ENTERPRISE

Connect processes, extend automation and optimize workflows to focus on what matters most. Most organizations have systems and processes that are siloed by function. But a lack of cross-enterprise integration leads to disconnected critical systems,...

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Creator Special Interest Group - 3rd June

Are you interested in the biggest and best updates from K24 in Las Vegas? At Melbourne Creator SIG, you’ll have the chance to to learn from peers real experience, have visibility into new innovation releases and road maps, and explore the art of th...

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Fujitsu's ERP Modernisation Journey with ServiceNow - Customer Zero to Integration Partner

Fujitsu, as both a customer and ServiceNow integration partner, sought to be “customer zero” in their efforts to overhaul and modernise their custom SAP Applications while at the same time modernise and digitise their manual business processing throu...

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Crack the Code, Master Now Assist for Creator

You've installed Now Assist for Creator. Now what? Master ServiceNow's Generative AI for code generation on the platform, whether you are a seasoned developer looking to build custom apps, or a business analyst wanting to introduce additional functio...

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recording ServiceNow Stream Connect for Apache Kafka (26th March 2024)

Hi everyone, Here is a link to the recording: ServiceNow Stream Connect for Apache Kafka Demo / showcase for the below ServiceNow & Kafka joint use cases: Automatically feeding the CMDB Asset & Service Status updatedBanking fraud and anomaly det...

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Australia Federal Government Special Interest Group

Australia Local Government Special Interest Group

Australia State Government Special Interest Group

Education Special Interest Groups ANZ

Financial Services Special Interest Group ANZ

Employee Experience Special Interest Group APJ

Creator Special Interest Group ANZ

Australian Federal Government HR Network

Activity in ANZ Special Interest Groups