Catalog request using API

[karishmaafr]

Through API catalog request got created but after opening the catalog it's showing that automatically cancelled and error is UID is not valid, but UID already present in instance.

[Dr Atul G- LNG]

are you able to create request form same UID?

[karishmaafr]

Yes, getting created through UID. While opening the request its showing that it canceled and comment it's showing Not valid UID

[Dr Atul G- LNG]

Hi @karishmaafr 

Are there any Business Rules, Flows, Script Includes, or Catalog Client Scripts validating the UID and cancelling the request? (Check any validation)

[Tanushree Maiti]

Hi @karishmaafr 

Verify that the user account running the API transaction has read access to the specific sys_id/UID table record.

Refer:https://www.servicenow.com/community/itsm-forum/catalog-item-request-cancelled-for-end-user/td-p/345...