We had a requirement to show RESCHEDULE CHANGE button on the portal, similar to RESCHEDULE UPGRADE button on HI Ticket page. I would like to understand. is it custom feature developed by ServiceNow or is it OOB Feature? @Ankur Bawiskar @Tanushree ...
Honeywell prowatch integration in servicenow
Hi everyone, We’ve been seeing a growing trend across ServiceNow environments where teams are pushing more toward advanced reporting, Power BI dashboards, and even AI use cases.As a result, a common challenge keeps coming up: Getting large volumes of...
How to decrypt an encrypted string from an external system using AES-128-CBC in ServiceNow backend script? Packages.javax.xxx is disabled.
I want to transfer attachment from ServiceNow to third part in Base64 format in scoped application. Below is my script and the error is "Scope does not have read access to table sys_attachment". I am trying this in custom action(flow designer)(functi...
How to Retrieve Caller Name in Fix Script (GlideRecord) Hi everyone,I’m working with a Fix Script where I’m querying records from the incident table using GlideRecord.I want to retrieve the caller’s name (display value) from the caller_id reference f...
Hi allWe have deployed a new appliance for the corporate BeyondTrust environment.It is now at remotesupport.delekus.com, rather than connectit.delekus.com.We need to update the integration to connect people to the new appliance when the button is cli...
There is requirement to integrate zoom with ServiceNow which can create incidents from the interactions being generated from zoom (for e.g: someone calls up in a zoom ivr and the interaction is posted in SN and a incident is created from that interac...
Can this use case be achieved by Service Now? If so, by what Service Now components and how, at a high level. Please let me know if you need further info. use case at high level: 1. customers send in emails with data (ie: meter readings, customer na...
Hi, I am currently working on Business Continuity Management with Everbridge integration for mass communication. When I create an emergency notification for a crisis event, it throws an error, "Specify valid Incdent Template ID in the Connection and ...
(function process(request, response) { var bodyText = request.body.dataString; if (!bodyText) { response.setStatus(400); return { status: "Error", message: "Missing request body" }; } var body = {}; try { body = JS...
I am working on import set API:(function process(request, response) { var bodyText = request.body.dataString; if (!bodyText) { response.setStatus(400); return { status: "Error", message: "Missing request body" }; } var body ...
Hi, I would like to use the Import Set API - POST /now/import/{stagingTableName}/insertMultiple.https://www.servicenow.com/docs/r/en-US/washingtondc/api-reference/rest-apis/c_ImportSetAPI.htmlHowever, I'm having trouble understanding how to configure...
Hi, I would like to use the Import Set API - POST /now/import/{stagingTableName}.https://www.servicenow.com/docs/r/en-US/washingtondc/api-reference/rest-apis/c_ImportSetAPI.htmlHowever, I'm having trouble understanding how to configure the data sourc...
We have built a scripted REST API to import data by having other systems call the API. This REST API is called every minute.As a result, the second API call is made before the first call has completed. Currently, when the second API call is made, the...
