what are the Certified possible ways to migrate choices in integrations?
Hi Community,I am building an AI Agent in AI Agent Studio to automatically recommend Knowledge Articles for resolved incidents.I created a custom tool script that:1. Retrieves incident details (short description, description, work notes, close notes)...
Before applying the Self-Sign certificate, was getting data from the API but after applying the self-sign certificate on the Mid-server, getting error message with response Code '0' stating : "The Request Failed: Request not sent to <base_url> : org....
I have an After Business rule that runs when an RITM is in the Status of Closed Complete and CLosed incomplete, to get the duration field to populate but it defaults to 0 secs everytime.Can anyone provide some assistance or insight on resolving this ...
For teams managing integrations with multiple internal and external APIs, how are you handling API testing in CI/CD?We're evaluating tools that provide a CLI and can:Run API tests automatically in pipelinesManage multiple environmentsSupport collabor...
Dear ExpertsI'm a beginner at API implementation.Please tell me about best practices for integrating data from ServiceNow via API.① API integration between ServiceNow and external SaaS② Integration between ServiceNow and our internal environment ※For...
Hi SM community, I am very new user to SN and researching if there are any prebuild connectors to connect SN and ZoomInfo? Any info will be greatly appreciated.
Hi Folks, I'm looking for a way to reject major incident candidates via API. The context is, I have an automation that creates P1 incidents. P1 incidents are automatically proposed as a major incident. So, I would like the automation to also reject t...
Hi Team,I have a requirement where an external system redirects users to ServiceNow for ticket creation.Requirement:User clicks a link from an external systemServiceNow form opensSome fields should be automatically populated based on URL query parame...
I am trying to integrate ServiceNow with Jira Server (on‑prem, behind a firewall) using the Jira Spoke. While configuring the Create Issue action, the dynamic fields such as Project ID are not loading and showing errors like “Unable to load dynamic i...
I have a requirement to do the following:Duration field on the catalog tasks to populate when the catalog task is marked "Closed Imcomplete" or "Closed Complete"Duration field on RITMs tp populate when all their CTASK's have been closed.Duration fie...
Hello Team, I have an API from IVM where Auth Type is OAuth 2.0 . This completely works fine in DEV & TEST env.Where as in PROD i get 401 error on calling the API in workflow classicChecks done :1.)OAuth profile client secret & PWD is manually typed ...
Hello community! I'm creating an external application to automate some particular things but, for this purpose, I want to consume open requests for a particular catalog item through an API connexion. I'm trying to find info and I'm not able to do it...
I am on Zurich.I have instance "A" and on this instance I have a user account marked as both "machine" and Internal Integration User. This user account is linked to a role which is linked to a REST API's "execute" ACL.This ACL is linked to a scripted...
How do I configure a parameter to be passed to the subject of a RESTMessageV2 call and how to I get that parameter once in that rest service Attempted the following calling code:extendedLogs = 'getExtendedLogs'; var restmsg = new sn_w...
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