FLOW WITH TWO APPROVALS

[oluseyiasol]

I have a requirement to create a flow that is triggered by a service catalog that has 2 approvals and sends an email to inform a group that the request is task closed complete.

ny issue is that i am getting an error - as stated - error occured against sc_req item.. something about  making sure the all tasks are closed before closing a request.   So obivously i am missing a step here.  What am i missing?

[afeldman]

Hi @oluseyiasol 

Are you trying to do 1 approval then the other? i.e. person A approved, then approval is requested from Person B?

If so, I believe you need to have Else If on your first approval that is Else If approved then step 6 (Same as step 3, but for approved)

Again doing the same on step 10, having else if approved on your second approval.

Hope that makes sense

[Tanushree Maiti]

Hi @oluseyiasol 

In a happy flow , generally we update record when approval is approved.

Validate following highlighted part:

Approval:

• Add the first Ask for Approval action targeting the requested item or record, selecting the first user or group.
• Add Flow Logic (If) to check if Approval State is Approved.
• Add a second Ask for Approval action for the second approver/group.
• Add another If logic block to confirm the second approval is Approved before moving forward.

Task Creation and Email Notification

• Add a Create Catalog Task action to generate the task for the fulfillment group.
• Add a Wait for Condition or record check to monitor the task until its State becomes Closed Complete
• Add a Send Email action configured to send your custom message to the target group informing them that the task is closed complete.

[yashkamde]

Hello @oluseyiasol ,

can you share the screenshot of error,

Also as stated in error "making sure the all tasks are closed before closing a request", so are there any sc_task created with ritm plz check, IF yes then close it...

If my response helped mark as helpful and accept the solution.