Hello @busireddy ,
Firstly install the required plugin for bidirectional integration which provides the spoke to integrate actions..
In Servicenow Navigate to Jira Webhook Registries > Create a record using jira webhook credentials :
In JIRA, Navigate to Settings > System > Webhooks > Create a WebHook :
Refer below to see the step by step process :
If my response helped mark as helpful and accept the solution.
