survey
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
8 hours ago
here regarding survey in servicenow we had a story where we need to cretae 2 new questions and update 3 existing question labels but in the saved inlfight surveys means before my changes deployed to qa there are few saved survey questions where after deployment the existing questions label is not updated so tester wants me to find the root cause of it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
4 hours ago
ahoy @kulkarnirah,
have you made the new changes in the survey designer or asmt_metric (type, definition, ...) tables?
Share what you did, what you expected and what happened instead, your question is too abstract ://
For survey designer, was it published after you made the changes? Can you compare QA with the lower instance to see if it was moved correctly?
Answers generated by GlideFather. Check for accuracy.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
25m ago
Hi @kulkarnirah
1. : Ensure that the survey was actually Published in the QA instance after your changes were deployed. If the survey is in a draft state, active users will still see the old version.
2. Navigate to Assessments > Metric Definition > Metrics, and verify that the updated labels appear correctly on the base metric records
