survey

kulkarnirah
Tera Contributor

here regarding survey in servicenow we had a story where we need to cretae 2 new questions and update 3 existing question labels but in the saved inlfight surveys means before my changes deployed to qa there are few saved survey questions where after deployment the existing questions label is not updated so tester wants me to find the root cause of it

12 REPLIES 12

Yes i have relabel the question as well as name .

here when we reopen the existing survey after save then the dependent question is not visible when we select yes for the question and my collaegues cretaed similar surveys but they didnt find any issue

 

majn problem is we have only 1 saved inflight saved record so need more records retest this thing 

can you pls tell me how to do that

@kulkarnirah you are ignoring all my attempts to get a screenshot or any details from you :))) 

 

it is not clear what you did and thus impossible to help you.

 

if you want to check your survey, then there's preview button in the top-right corner:

GlideFather_0-1779827250709.png

 

Also, if you don't see the questions then investigate the dependency ass seen on an example here - the 2nd question is displayed with dependency with value from the 1st one:

GlideFather_1-1779827384149.png

Check this on the question that is not displayed correctly - the gear icon and dependency section below.

 

This is the best I can help with, unless you provide some context/details there's no chance to help you as it is too abstract and everything is just guessing rather than helping ://

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no relabel actualy when we impersonate as team elad role and then reopen the saved survey then i am unable to open the dependent question

  • 1.I have made the changes in the asmt_metric_instance_question

I have made the changes in the asmt_metric_instance_question